More Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. A final option for resetting your password is to use Apple’s recovery tools. It sounds like the "e" key on your keyboard is broken or stuck. In response to thomas_r. There are ways to reset your login password, but the problem is not the login. To use Target Disk mode, restart the Mac you wish to access and hold the “T” key when you hear the boot chimes. In response to Staffdaman. Feb 2, 2015 5:46 PM in response to Staffdaman 12/13/2017 by Darryl Baker. If the keyboard continues to be an issue in that regard, but is otherwise working properly, I advise my customers to simply turn the keyboard off before putting the Mac. To proceed you’ll need to know the short name of the account for which you would like to reset the password, and then perform the following steps: Restart your Mac and hold down Command-S at the boot chimes. The keyboard seems to be recognized because when I press the Caps lock key, the caps lock status changes as shown on the screen. The mouse works, however. Keyboard not working at Windows login screen Hi, Since yesterday I can't login on Windows because my laptop's keyboard wont work when password is required. Fortunately, if you have lost your password, there are several approaches you can take for either regaining complete access to your Mac or, at least, getting to the specific data you need. This will perhaps be the easiest approach in most cases, and can be done with the following procedure: If you use FileVault encryption with your Mac, the password reset utility will not show your boot drive until you first unlock it with Disk Utility. If you still can't type the letter 'e', you probably need to contact Apple for evaluation and service. Check the USB port at the back of your Mac and make sure the keyboard's not been yanked out. To overcome this, you can select the drive mounted via Target Disk mode, press Command-I to produce the drive’s Info window, and enable the option to ignore ownership on the volume (at the bottom of the information window). To manage hidden files, you can temporarily show all files in your current Mac’s Finder by running the following command in the OS X Terminal app: defaults write com.apple.finder AppleShowAllFiles -bool TRUE; killall Finder. Is your Mac not turning on? Much as recovering or resetting a forgotten password may sound like a bother, its a small inconvenience that’s entirely trumped by a Mac protected with a solid password. I'm having the same problem. Can't log into Mac because keyboard cannot type e...any suggestions Macworld is your best source for all things Apple. Get it looked at by Apple. Choose your user account from the pop-up menu. Can’t pair Magic Keyboard due to numerical keys not working. Jan 3, 2014 4:06 AM in response to thomas_r. Apple includes several options for resetting account passwords in OS X. Show 14 more comments. Target Disk mode lets you access your Mac’s hard drive as an external drive, provided that you don’t have FileVault enabled or a firmware password set on your Mac. To check if this is the issue, turn off Bluetooth on your Mac. Reset SMC. Jan 3, 2014 4:06 AM in response to thomas_r. (If you instead see a Change button next to the Apple ID entry, your ID is already associated.). Rep: 34.5k. Do you see the same problem there? While this account is generally hidden and inaccessible, you can quickly get to it for its administrative capabilities by booting your Mac into single-user mode. In response to Staffdaman. This discussion is a year old - did you ever find a solution? If your keyboard is not working/being detected while booting up your Windows 10 computer, this tutorial is for you. Restart the Mac, and immediately hold down Command + OPTION / ALT + P + R keys together – keep holding the keys down until you hear a sound and see the screen flash, it may take a few seconds The Mac should make a chime sound again, then let it boot as usual When the Mac boots back up again, USB should be working as usual. You'd have a hard time using the Mac meaningfully after login without the letter 'e'. I am trying to pair the keyboard but when the screen asks me to enter the numerical confirmation code, the number keys on the keyboard do not work. Less, User profile for user: Note: When you purchase something after clicking links in our articles, we may earn a small commission. In response to thomas_r. If it's not, click the add button (+) and choose from the languages that appear. In response to Staffdaman. As a last resort, you can always purchase a replacement USB or Bluetooth keyboard – something that simply isn’t an option with a keyboard that’s physically built into your Mac. It's wise to try a different USB port if you have one available. Sometimes that numeric pad seems to randomly stop working though, and suddenly numbers don’t type at all, which can be frustrating to say the least. Apple has admitted that there’s a flaw with their design and as long as your MacBook is recognized as one of the afflicted models (if your keyboard isn’t working, it probably is) then all you have to do is take your laptop to an Apple Authorized Service Provider, Apple Retail Store, or Apple Repair Center, and they’ll handle your MacBook or MacBook Pro keyboard replacement. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. Any ideas? In response to Neil_B, Question: To do this, click the lock icon in the Users & Groups system preferences to authenticate, and then click the account you can’t log into. Now check if the keyboard is working. in sleep mode and, upon “waking” the Mac up to do so by clicking the mouse instead and waiting for the Mac to be ready to “do stuff”, then turning the keyboard on. This site contains user submitted content, comments and opinions and is for informational purposes only. Open the lid and the trackpad should be working as normal. My numeric keyboard stopped, I complained to Apple and they refunded my money and said to dispose of it as I wanted, so then I reset up my Bluetooth keyboard which worked, then later on I plugged in the USB numeric keyboard and it worked,,switched off the Bluetooth wireless one so Mac did not keep searching for it, and tucked the wireless one in under the iMac. OS X Mountain Lion (10.8.5). Everything worked good until I logged out. 62 . Connect this Mac to another one via either a FireWire or Thunderbolt cable and its hard drive should appear as an external drive to your second Mac. When you see the command prompt, enter the following command to put the boot drive into read and write mode: Now run the following command to load Open Directory (Apple’s account directory service in OS X): launchctl load /System/Library/LaunchDaemons/com.apple.opendirectoryd.plist, Reset the password for your user account by entering the following command (replace “username” with the short name of the desired account), In OS X you can bind your user account to your Apple ID and then use it to reset your OS X password if you’ve lost it. Mac mouse broken (or simply not working the way you want)? But should the bad thing happen, it’s nice to know you have so many fallbacks. Turn the device off and on. 2. From here you can manually copy data from the drive or use Apple’s Migration Assistant or Setup Assistant tools to transfer your data. In this case your best bet is to retrieve your data from a backup. If it's still happening in safe mode, it's gotta be a hardware problem. If you do have FileVault enabled and can’t remember either your password for unlocking the drive or the drive’s recovery key, then you won’t be able to recover any data from it. In the BIOS keyboard test it's fine though. Every Mac has a main user account called “root,” which is the system account that’s used to launch the essential background services required for your Mac to operate. Make sure the keyboard language you use is listed on the left-hand side. Cancel Post comment. Turn off Bluetooth or disconnect any connected keyboard. Log into your administrator account to change another account's password. Jan 2, 2014 6:22 AM in response to Staffdaman. Read our, Learn more about Macworld's Digital Edition. thomas_r. If not, move on to the next possible fix. Eric Root, Feb 3, 2015 6:50 AM in response to Neil_B, Feb 3, 2015 7:34 AM in response to Staffdaman, Feb 4, 2015 7:32 AM in response to Neil_B. The approaches I outline below depend on how much access to your Mac you currently have. That way is Target Disk mode. It's very strange, and a bit alarming! Look for Bluetooth settings. By Kris Wouk / Sep 13, 2019 / Mac. Reece @reecee. Options. This is annoying no matter what, but it’s a much bigger problem if key hardware like your keyboard isn’t working. The first thing to check in this scenario is whether your keyboard is indeed working and is in a working condition. I took it to a repair place and they said that putting in a new keyboard did not fix the issue. Feb 3, 2015 6:50 AM in response to Neil_B So when your keyboard is not working, resetting the SMC is worth a try. Here are some tips for doing just that. Try connecting another keyboard to your keyboard and check if you can input properly. To do this, open Disk Utility where you will see your drive grayed out in the list of devices. This new keyboard then came to the 13in MacBook Pro and MacBook Air in the first half of 2020. When you’re finished accessing these files, hide your files again by using this Terminal command: defaults delete com.apple.finder AppleShowAllFiles; killall Finder. Click the Input Sources tab. I bought a iMac 27” off eBay and included in the sale was an Apple trackpad and Magic Keyboard. Read further to get a resolution to this issue. To start the conversation again, simply ask a new question. Active today. iMac keyboard not working my iMac keyboard is not paring with my iMac can't login Answer this question I have this problem too Subscribed to new answers Change the connection. Capital E works just fine. Copyright © 2021 IDG Communications, Inc. 0 /1024. MacBook Pro :: Keyboard In Login Screen Not Working? To further complicate the matter, the Apple Wired Keyboard does not … User profile for user: Reboot into Recovery mode or Internet Recovery by holding Command-R at startup. Reboot into Recovery mode or Internet Recovery by holding Command-R at startup. It was the "Speak selected text" key. The new keyboard is based on the Magic Keyboard that ships with the iMac. They now want to replace the logic part on the mother board and reprogram it. Staffdaman, Can't log into Mac because keyboard cannot type e...any suggestions. Choose Apple menu  > System Preferences, then click Keyboard. Follow the on-screen instructions and you should be able to change your password and then log into your account. Ask Question Asked today. It could be a problem caused by the wireless keyboard... try turning that off or removing the batteries and then see if you can log in. Note that of the options I present here, this one should preserve the link to your keychain, allowing you to continue working seamlessly with your new password, without having to store other passwords in your keychain again. Viewed 13 times 0. You can then enable the option to allow resetting your password using an Apple ID. Jan 3, 2014 6:10 AM in response to Staffdaman Select it and click the Unlock toolbar button and then, after supplying your password to unlock the drive, you can select your disk in the password reset utility. If you configure your Mac this way you can then log into the admin account and use the Users & Groups system preferences to change your main account’s password. In that case, try restarting in safe mode. Add a comment . When I do press e (on either my keyboard or the keyboard viewer), Command-C is entered instead. 1) Shut down your MacBook Pro. Stranger still, I can't enter the letter e using the keyboard viewer. Of course, there’s a slight danger that a day will come when that password doesn’t work—you’ve modified your Mac in some way that’s password-unfriendly or you’ve been negligent. In response to Neil_B, Feb 3, 2015 7:34 AM in response to Staffdaman Once rebooted, close the lid to put your MacBook to sleep and leave it for 2-3 minutes. It could be a problem caused by the wireless keyboard... try turning that off or removing the batteries and then see if you can log in. The login screen does not accept input from my keyboard when entering the password for my user. Launch System Preferences by clicking on the Apple logo in the Menu Bar. How to Fix a Keyboard Not Working on Mac. Trouble is, I can't log in to the iMac because the keyboard is not paired. MacBook :: How To Login If Keyboard Not Working Oct 19, 2010. Even though you can set up your Mac to automatically log into your user account without a password, your computer is going to be more secure if you use one. Use the Info window to ignore ownership on the connected drive. Judging from the on-screen keyboard it thinks that the Alt-key is pressed. With this set up, you can reset your password by entering the incorrect password three times on the login screen, which will invoke a panel that prompts you to reset the account’s password using your Apple ID. Enter an incorrect password three times and you'll be prompted for an Apple ID. There is no shortcut set to the letter e, and there are no accessibility settings grabbing that key, either. Problems with your Mac’s built-in keyboard are always more worrying than any problem you may encounter with an external keyboard. If it's still happening in safe mode, it's gotta be a hardware problem. Or you may simply forget what your password is, which can happen if you use a standard user account for daily tasks and haven’t touched the administrators account in awhile. In the account’s settings, click the Reset Password button to change the account’s password. Posted: 11/19/2016. We run through how to troubleshoot a Mac that has stopped working, helping you find out what's wrong with your Mac and how to fix it! Choose Terminal in the Utilities menu. (I don't have any other keyboards to hand.) I have a brand new Bluetooth keyboard (replacing an old one I spilt coffee on) and I would like to pair it with my iMac. I am afraid the it too will not work on the login screen. We give you the scoop on what's new, what's best and how to make the most out of the products you love. Note that only Intel-based Mac computers have an SMC. Select your boot drive in the utility that appears. However, if you still can’t get into your Mac because of a lost or forgotten password there’s a way to get some of the data off of it. Q: Many Mac users go with the full sized Apple wired keyboard rather than a wireless keyboard so that they can have a dedicated number keypad on their keyboard. I'm guessing the Command-C I saw was the system grabbing the selected text in order to speak it. You'd have a hard time using the Mac meaningfully after login without the letter 'e'. I can watch it happen on the keyboard viewer. To maximize your Mac’s security you should have both an administrator account for administrative tasks and a standard account that you use for your primary identity (you can still perform administrative tasks from within your main account by authenticating with the administrator credentials). Is your MacBook not working? Jun 21, 2012. Feb 4, 2015 7:32 AM in response to Neil_B I setup a user account during the installation. Jan 3, 2014 3:15 AM in response to Staffdaman, Jan 3, 2014 6:10 AM in response to Staffdaman, Feb 2, 2015 5:46 PM in response to Staffdaman, User profile for user: But I am … All postings and use of the content on this site are subject to the. Here's how to fix a Mac mouse, and what to do if your Apple mouse has stopped working. If you still can't type the letter 'e', you probably need to contact Apple for evaluation and service. This tip might also work for the keyboard so if your keys aren’t working give it a try. The options I’ve mentioned will help you reset your password and log into your account. While you should be able to browse all files on the drive in Target Disk mode, there may be some times when you can’t do this, either because of permissions restrictions or because files are hidden. Click keyboard probably need to contact Apple for evaluation and service you may encounter with an keyboard! Log in to the 13in MacBook Pro and MacBook Air in the sale was an Apple.! 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