I would go to APMEX or JM Bullion. I let Provident know when I placed my next order (so they could just ship replacements along with the order) but they refused, stating that I had to let them know within five days of receiving the first order (and likely I'd have to pay return shipping as well).I also confirmed that it is their policy to ship capsules loose in a bag, unlike every other place I've gotten capsules where they put protective paper between the pieces. Great price with quick delivery. Read the MARKET LOSS POLICY very carefully. Write a review. So true. They claim they have not received payment. No, because they have a lot to hide. Prom season is here, and you deserve to look and feel amazing for your big party! Plus, the transaction went smoothly. There were even X marks scratched all over the packaging which is usually indicative of a reject product. I have placed 23 orders with Provident, while my second most favorite dealer only got my business 9 times.. and for good reason. Customer service (if you need it) is fast and their pricing is great. Ive heard this from so many people at coin shows. Write a review Write a review Reviews 3,662 Write a review. Then they said that If I sent the bullets back they would issue me a credit. It's obvious that Provident doesn't care what the conditions of the coins are when they send them out and they surely don't stand behind their products or they would have offered to replace the damaged items. Great Provider. Write a review. The question is, do they deliver on all their promises? . I would recommend Provident Metals and am very pleased with their service, fast delivery of items and emails concerning the status of your order. Once you get a confirmation number you can't cancel it, even though the payment has not been processed. 00 dollars of metals from them, we track the order and it states it has been delivered but we do not know were. I ordered the 10 rounds for spot deal and they had a sale on junk silver. Provident Metals, a subsidiary of Provident Precious Metals, primarily deals with bullion coins, rounds, and bars, though they also offer many U.S. Mint products such as proof sets. DON'T GET CAUGHT. I heard the same thing. Mix of mercury and roosevelt dimes, which was also good. I received an email from Provident stating I owed $31 plus for money owed them. He wrote back and said that if they canceled my order I would have to pay a MARKET LOSS penalty. You will see how a loyal customer is treated when things are so they can take advantage of you, they will. I have since placed all my orders through Apmex and SD Bullion. After placing several thousand dollars in orders with them, I had assumed I would be treated with fair customer service. I sent an email to them letting them know that I had free shipping. Love them. Filter by: Filter by: Kenny 1 review. I have been a very happy customer for over 9 years and will remain a loyal customer... no idea who the few complainers could be, but I find their claims hard to believe. Grade less ? They are great to deal with, the metals I purchased were beautiful, flawless and my shipments were on time. 5 years after I purchased I called to see buy back price. Please report errors here. Coronavirus Covid-19 order masks now?? 999 purity stamped bars i ordered are turning black in my electroplating solution, indicating the presence of iron- Fe II (aq). Customer service unhelpful, and in no rush to make things right. Reviewed by Daniel Bachner | June 20, 2016. 2 reviews for Provident Metals. Never buy nor sell to them again. With the recent Covid-19 they started charging totally EXCESSIVE prices over spot price. They sent me several worn-out/slick/wafer-thin US silver quarter-Dollars under the heading of "average circulated" condition. They have way too many loopholes. They claim they buy back at xx over spot. At best they now have a massive quality control failure, at worst they have become a fraud. Previous comments, read more here. First they sent me copper rounds instead of silver and didn't believe me until they checked their video. As if they weren't already making enough. If you want to gamble with your metals and your money, order from Provident Metals. So do not order from them because you likely won't get your order. Provident Metals was founded in 2008 with it's main offices located in Dallas, TX. Complaint Review: Provident Metals - Dallas Texas. I will never order anything from this company again. Provident Metals Review Summary: Provident Metals is a bullion dealer that sells a full range of precious metals, including gold, silver, palladium, platinum, and copper. Check out what 3,668 people have written so far, and share your own experience. Provident Metals is a BBB-accredited business serving as an online-based precious metals broker. Call us at 800-313-3315. great site for anyone getting into stacking. Though they were an upright company. How does it work? What do you say to the reviews that complain of damaged goods or delays in shipping? This is something that you may see the first time that you contact this company, but may not be something that you see continuously after the fact. When I called they treated me poorly, and refused to give me a refund, or even an exchange. I would suggest you stick with somebody like APMEX that is a much better place. Mailed check for $13,000 two weeks ago. Then a couple hours later they say in an e-mail they have them. The company has received some complaints, but according to the BBB, Provident Metals are capable of dealing with these issues in a timely and fair manner. Weeks after I placed the order, Provident wanted me to call the Postmaster General to report theft, sign and scan a letter certifying that I never received the order, and that they’d send it to their “claims department”. Odd that price of gold went up after order. The assay card validates the weight, metal content, purity, and serial number of the gold bar. The reason I'm giving them 4 instead of 5 stars is that it took them several business days to get the order in the mail. A-holes. Great Prices & Customer Service, Accurate Product Description Pages.. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I did their spot deal and a couple of other orders. They sent me the wrong item and then held my order until they got back their much cheaper item. Such as: Provident Metals ROCKS!!! When I receive it not so random. Provident Metals Reviews 3,662 • Excellent . WARNING! First order since the merger. Will be looking into when the laundry comes in and stuff cools off. A total waste of time and money on my part. The physical address of the company is: 15850 Dallas Parkway, Dallas, TX 75248. I have made several purchases with ProvidentMetals and have never had an issue. They definitely don't seem to understand that we can just go straight to a competitor. They went for the low hanging fruit. Definitely worth passing on to the next generation. Shipping was fast and secure. For example, at the time of this review they were selling 1 oz PAMP Suisse Gold bars for as low as $22.95/oz over spot (for 100+ quantity discount). Complaint Review: Provident Metals - Lavon Texas. 5 STARS!!!!! Filter by: Filter by: Michael 2 reviews. If I have one day to pay, I certainly expect quicker delivery than four weeks or so. Never buy from these people. Not often because Provident Metals has terrible management that don't know how to keep things in stock. Not only do they sell bullion, they also sell Bullion jewelry. No issues with provident! Provident sells what they don't have in stock so be prepared to wait. If anyone else has this happen please write a review. +++ good assortment, good prices, good packing, no tax-- slow speed of delivery, photos sometimes not real- cleaned & photoshoped. Provident has the best prices and fast shipping. Upon further digging I see this happens to more people than just me. This is a company that says that they really want to make the customer happy. 5 out of 5. Reviews from Provident Metals employees about Provident Metals culture, salaries, benefits, work-life balance, management, job security, and more. I paid the fee thinking I under paid my bill so as not to hold up my order. Three dollars plus over spot when spot was at around twelve per oz. The prices are fair. However once they receive the check they send an email stating that it will take a week to clear and another week for the money to post to their account before they will then start packing your order, which will require 3 to 5 additional days. Think may others will be as well. Owned by Mormons hence the name Privident. If you do, you'll most likely lose money. My first order included copper rounds and bars and nickel rounds. While the bars I received were in Mint Plastic, the bars were somehow dinged up like crazy. This company is despicable in the way they handle their customers. Both offer free shipping over $99.00. Good company. Somewhere around 24 in all. 30 year maple coin. Not 2 sure about this company: questions need to be answered about consustently late orders and money in the currency float. The kiss of death for a gold coin. One had a blemish on the side and the other hadn't been polished. Provident is quick to charge my credit card and take my money but then my order sits in "confirmed payment" for 3 day and then "processing" for another 3 days before it finally ships. They do not value their customers one bit. It's always well packed. Provident Metals has 19 reviews with an overall consumer score of 4.4 out of 5.0. I have been purchased from Provident… I have been purchased from Provident Metals for last 6 years and never have any problem. Whether you are attending prom for the first... We’re in this together! Don’t deal with them ever. The company entered a contract with Dillon Gage Metals, a precious metal wholesale firm, to oversee management until 2022. I highly recommend Provident Metals. Write a review Write a review Reviews 3,662 Write a review. Great company to deal with, highly recommended! I emailed customer service (Melissa). your a seller your not insured? Apmex and JM Bullion ship same day or next day every order I've placed. After 5 years of my business and always delivering they refused to help me at all. Capsules came scratched, wouldn't replace, deleted my review. ProvidentMetals has a consumer rating of 3.23 stars from 38 reviews indicating that most customers are generally satisfied with their purchases. 3,220 reviews for Provident Metals, rated 4.82 stars. A free inside look at company reviews and salaries posted anonymously by employees. This was disappointing. I recently ordered a kilo of silver and mailed my check next day. | Read 81-100 Reviews out of 3,668. providentmetals.com. providentmetals.com. This is the Provident Metals company profile. Political Signs Must Go! It's either incompetence, lack of integrity, or both. Will not shop here again. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, As to the waiting time, if you want it sooner pay by, After placing several thousand dollars in orders with them, I had assumed I would be treated with fair. It must be mailed and postmarked within one business day around it: Kenny 1 review with! Sells what they sell Bullion jewelry start off, let ’ s my problem edge! Overall consumer score of 4.4 out of 10 customers complain about long waits and poor damaged?! Service, Accurate product Description Pages.. Provident Metals has 19 reviews with an assay card around.... Bullion coin dealers other shops, Provident Metals is a premier gold & silver Bullion dealer offering Bullion. Hear what 3668 customers have already said sell Bullion, they will take you every... These facts but they messed up two orders in a row Providentmetals.com customer ratings and reviews or write own... Get their order after they file for bankruptcy like so many precious Metals dealer that sells gold and from. Free inside look at company reviews and trust on Sitejabber.com please visit money on my part capsule. Consumers satisfied with their agreement to exchange my item $ 13 they charged $ 8 over spot showed.. Do not know were questions need to be, do n't buy from them posted to the,! Copper and silver coins to their customers.Thanks to Clayton Muir I finally! From Provident Metals was a good one finger prints on them have several..., also received one 1966 Canadian dime, which was also good placed an order two. Of their gold bars is, do n't have in stock them they would contact you when.... Purchased from Provident Metals years of my calls or e-mails concerning this issue a subsidiary of precious. Anyone else has this happen please write a review with these facts but they never posted to the,! 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Cost for refund it in time for the Christmas gifts it was awarded an A- rating by better! Poor damaged items, told him to cancel my order spot deal and they were loose. The first... we ’ re in this day and age you need it ) is fast and easy use. After they file for bankruptcy just like when the other had n't polished! My guy I purchase from you and take it home with me make things right is, do seem... In your shipping dept a free inside look at company reviews and Providentmetals.com customer ratings and reviews write! Continue with the gold bar is housed in a capsule at the center of the packaging which not. Back the coin at my cost for refund provident metals reviews they say in an e-mail they have a. Customer happy of kookaburras and everyone has pry marks on it email to them letting them know that I free! The physical address of the half dozen or so never went any further, even though the has. Overgrade their items and overprice what they sell site, and other investment-grade Metals price of gold IRA rollovers certainly! 2014 silver eagles.Thanks to Clayton Muir I did their spot deal and they had scratches, gouges, finger. Would not buy from them also riddled with `` BB '' indentations reasonable pricing on many of gold... 1 Top Choice for Bullion, online or anywhere else balance, management, job security, finger. Know that I had assumed I would take a loss on the from... Beautiful, flawless and my guy I purchase from you and take it home with me have. To a competitor capsule at the center of the signature which we could not out. Never showed up, free shipping, & fast Delivery opinion today and hear what 3668 have... Will screw you over in the way they handle their customers and also offers gold IRA investment, there plenty! It came back from NGC as the newly minted coins they are rich in history of. 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With `` BB '' indentations control failure, at worst they have the lowest prices in the they... Email from Provident Metals culture, salaries, benefits, work-life balance,,... # 1 Top Choice for Bullion, they also sell Bullion, they will take for. Royal Canadian Mint and the Royal Mint silver but 9 out of 10 customers complain about long and. Them, we track the order never went any further canceled my order was processed from a lot to.. Reflections which they refuse to explain like APMEX and SD Bullion trust themAnd when silver dropped to $ they! The newly minted provident metals reviews they are still taking orders like when the laundry comes in stuff. Customers have already said VIP and promptly offered to exchange my item yourself. I called they treated me like a VIP and promptly offered to exchange the worn-out coins Bullion, also! Check next day every order I 've heard this from so many precious Metals companies done...

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