Examples of strategic goals for this perspective include: 1. Advanced knowledge and deployment of Operational Excellence techniques and methods, including Kaizen, Lean Manufacturing, 6S, TPM, OEE and other modern manufacturing techniques, to drive cultural change of the organization and encourage employee engagement. Some of you may have worked elsewhere before arriving at the company where an established quality management system existed such as ISO 9001, or Six Sigma. Not spending $1000 on a $100 problem, paying invoices on time, delivering products at the deadline, keeping project costs on budget, coming to work on time, not calling in sick, are not examples of Operational Excellence.These are just examples of your job and what you’re expected of any given day. Operational Excellence Manager Resume Samples and examples of curated bullet points for your resume to help you get an interview. The premier Business Transformation & Operational Excellence Conference. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges. For some, it’s too broad a topic to be discussed in one sitting. Insights from the most progressive thought leaders delivered to your inbox. In manufacturing, for example, no one denies the competitive advantage of operational excellence. Design For example, a technology company that produces mobile devices that are widely perceived as more pleasing and productive to use than all alternatives on the market. It is very tangible and real, and has practical definition that applies to everyone in the organization: Operational Excellence is when, “Each and every employee can see the flow of value to the customer, and fix that flow before it breaks down.” We have identified four areas that are key to achieving operational excellence: operating at scale, anticipating failure, unleashing automation, and embracing the culture of DevOps. Oil and gas companies are no strangers to process and operational excellence. Steps ahead. This Operational Excellence project is a fantastic example of a business identifying the problems caused by traditional ways of working, and solving them by deploying digital technologies and operational excellence methodologies to transform operations. On January 29, 2014, LNS Research and Manufacturing.net hosted a webcast entitled, Accelerating Operational Excellence for Global and Regional Manufacturers.Toward the end of the event, we received a flood of questions from attendees, some of which we weren't able to answer because of time. Operational Excellence found in: Five Steps To Operational Excellence Ppt PowerPoint Presentation Gallery Samples, Operational Excellence Value Stream Design Diagram Ppt Summary, Operational Excellence Framework With Icons Ppt.. Delivered by the industry's most progressive thought leaders from the world's top brands.Start learning today! Operational excellence is the result of finely tuned processes. But software engineers and even managers tend to cringe at “software as manufacturing” metaphors. Some great examples of operational excellent companies are McDonald’s, Southwest Airlines, Wal-Mart and IKEA. Operational excellence of an organization is the execution of its operations in an excellent way. ", Learn how Sanofi's 'Big Opportunity' Project transformed their company from a substandard manufacturing culture to see massive Quality Improvement, an Operational Excellence culture and a profound Business Transformation. Copyright 2007-2020 All Rights Reserved templatestaff.com. However, ensuring your processes are streamlined is a good start, as this allows you to respond to changing market conditions with ease. The premier Business Transformation & Operational Excellence Conference. We seek continuous improvement of the procurement and inventory management processes through competitive business strategies and advanced technologies.". So: define and communicate your company vision. The industry operates in some of the toughest and most politically sensitive places on earth. Operational Excellence is described on countless websites, but it often remains at the level of general principles. As a result, we don’t often see what is really going on around us in terms of […]. Some of your experience may be that it was cumbersome and bureaucratic, or that it didn’t deliver the promised results of working for a better company and pleasing customers by delivering superior products or services. hbspt.cta._relativeUrls=true;hbspt.cta.load(480025, '713f660e-1d02-429c-ba74-bbc6dfb38881', {}); This Operational Excellence example study shows significant process and quality improvements for over 1,500 clinicians and 3,000 students, a 70% increase in timely completion, and a 120% increase in timely delivery of Discharge Summaries. Operational Excellence is the execution of the business strategy more consistently and reliably than the competition. Figure 2: Operational Excellence Operating Model. Not spending $1000 on a $100 problem, paying invoices on time, delivering products at the deadline, keeping project costs on budget, coming to work on time, not calling in sick, are not examples of Operational Excellence.These are just examples of your job and what you’re expected of any given day. Operational Excellence is the execution of the business strategy more consistently and reliably than the competition. hbspt.cta._relativeUrls=true;hbspt.cta.load(480025, 'a4d5d9a0-905d-495b-bf38-7ab7fe0978cc', {}); "Operational Excellence (Opex) an essential part of organizational success. No matter how smart or dedicated people are, they can not consistently ideal results in the face of inadequate processes or imperfect process inputs. If taken from a leadership point of view, operational excellence is defined as an element of organizational leadership that puts emphasis on the application of certain principles, systems and tools toward sustainable and continuous improvement of key performance metrics of the organization. Authors Michael Treacy and Fred Wiersma describe three generic competitive strategies, or value disciplines: operational excellence, customer intimacy and product leadership.These are described in their book, The Discipline of Market Leaders (1997). What hopefully is apparent to anyone who takes the time to study operational excellence is that the critical principles, methods, and tools so often discussed in this ever-growing body of knowledge are exceedingly powerful but not exceedingly hard to understand. They will receive an invitation and an option to subscribe. Supply chains are complex systems that need continuous reevaluation as they face ongoing efficiency and responsiveness challenges. Operational Excellence Vision Statement Examples – An estimate sent a week offers the customer reason to shop about for a deal that was better, and seems lazy. Operational Excellence is evidenced by results. Don’t get caught thinking that only one tool or method works. After many employee interviews at the company about your current and past experiences we’ve observed that many of these complaints are the result of a quality management system that was not flexible, and that had not listened to the customer: You. Focus on Process. Companies that focus on product … Just search Google, if you want to read some of them. However, ensuring your processes are streamlined is a good start, as this allows you to respond to changing market conditions with ease. All systems are designed around the ability to be highly efficient including their ordering and fulfillment systems. Bringing operational excellence to your organization requires a coordinated collective effort, which will always be well rewarded. Learn about our holistic approach to operation excellence here. Financial objectives are typically written as financial goals. Your email address will not be published. The following are illustrative examples of operational excellence. In my experience however the best way to define operational excellence is with some examples. Operational technology is the use of information technology to control physical processes, devices and infrastructure.The term has industrial roots that extend back to the 1950s and applies to business operations.The following are illustrative examples of operational technology. Neither of these is the case. Operational Excellence is evidenced by results . To succeed in the marketplace, companies must embrace a competitive strategy. The rough estimate indicates the phases of the time and product building required for their execution. Watch sessions on-demand for free.Use code: BFH1120. Operational excellence enables an enterprise and its leadership to continuously improve all areas of performance, including decision-making, ongoing investment, profitability, customer and … Some great examples of operational excellent companies are McDonald’s, Southwest Airlines, Wal-Mart and IKEA. Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences. For example, it is sometimes interpreted as a means to punish behavior and actions that are not in line with expected norms. Operational excellence is a methodology of striving for efficacy throughout an organization’s processes. But most of the time, change happens in a much less overt way; it happens slowly and more gradually over time. The infusion of cognitive solutions introduced various innovations that greatly helped to automate manual and repetitive activities to promote quality, efficiency, and productivity for enhanced business outcomes. Companies that focus on operational excellence don’t innovate products or service. The focus of this elite awards program is to demonstrate to the global business community the real results, which organisations achieve through the successful implementation of Operational Excellence. These are just examples of your job and what you’re expected of any given day. Program: The components of an Operational Excellence program Begin with deciding what method fits your organization. The strategy lends itself to high-volume, transaction-oriented and standardized production that has little need for much differentiation. Continuous improvement is a never-ending journey, and it can lead any organization to world class performance. Operational Excellence is the result of applying the scientific method to achieve the goal of a business (which, as Goldratt said, is to make money now and in the future). No Registration Required to Download – Downloads Open to All, Since this post appeared more than four years ago, the Value Stream Map continues to be read and the templates continue (there are three […], Here are some pointers for the not so obvious when determining which KPI (Key Performance Indicator) to measure and report for your key processes: […], We live in our processes every day. 1. Operational Excellence (OE) is a critical driver for business success and a key part of Continuous improvement journey for any organization, regardless of industry/ sector. If it’s easier for you, please enter your email address below, and click the button, and we will send you the invitation email that you can forward to relevant people in your network. ... Building operational excellence in higher education October 14, 2019 | Article. The scientific method gave rise to the seven quality tools and the Lean and Six Sigma tool sets (among others), which enable people to measure facts so they can understand causes and effects. hbspt.cta._relativeUrls=true;hbspt.cta.load(480025, 'f1659b29-9d9b-47b7-bf92-e60ce1050a5f', {}); IBM Global Business Services (GBS), in partnership with IBM Research global teams, has created a powerful end-to-end automation solution leveraging Watson technology. Product Leadership is about consistently striving to provide your customers with leading-edge products or useful new applications of existing products or services. Operational goal: procure wholesale goods at a lower cost; Operational goal: increase prices; Tactical goal: increase sales Operational goal: create a new lead magnet to boost conversions; Operational goal: collaborate with new influencers to enhance visibility; Set SMART Operational Goals Still others may believe that operational discipline imposes rigid, inflexible command-and-control regimens that stifle free thought and innovation within a company. The following are examples of operational excellence initiatives that various organizations pursue and reflect the depth and breadth inherent in such initiatives. Successful Innovation through Business Process Management. Download the winning examples of Operational Excellence projects from the Business Transformation & Operational Excellence Awards: All Categories, "The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organisational achievements through the application of Operational Excellence programs. For example, 96 percent of hiring managers report acceptances by their first-choice candidates. It’s clear, concise, practical and, most importantly, actionable and teachable. Read the Article. Strong knowledge and experience from TPM is a strong advantage Delivered by the industry's most progressive thought leaders from the world's top brands. Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences. By Suhrid Gajendragadkar, Duwain Pinder, Ted Rounsaville, and Jason Wright IDEX Corporation’s Health and Science business segment, based in Rohnert Park, CA, produces highly precise fluidics components and sub-assemblies used in analytical and diagnostic instruments at its headquarters and three other sites in the U.S. Courtesy of SAP's Aura Bhattacharjee, below is a transcript of his speaking session on 'Enterprise Architecture in Mondelēz, one of the largest snack ... Read this article about HP, Best Achievement in Operational Excellence to deliver Digital Transformation, selected by the independent judging panel, ... View our schedule of industry leading free to attend virtual conferences. Save my name, email, and website in this browser for the next time I comment. The example of one university shows the potential value in transforming administrative operations. Read the Article. Read the Article . What is Operational Excellence? Miebach’s thought leadership covers these requirements and more, as they optimize on multiple operational levels such as decision-making, finance, profitability and customer service. Manager, Operational Excellence Resume Samples 4.7 (40 votes) for Manager, Operational Excellence Resume Samples. Operational Excellence. Once operational excellence is achieved, it must be maintained and, incredible as it may seem, even improved. Implementing a lean management system is one powerful way to maximize the engagement of employees in organizational success.” Jeff Mainland Executive VP, SickKids 1. Any accidents that occur have a high cost in terms of human life and the environment. When selecting and creating your financial objectives, consider what you’re trying to accomplish financially within the time span of your strategic plan. Please invite up to 5 people in your network to also access our newsletter. Being a hero is all about creating value for others. Examples of how SickKids apply operational excellence “Organizations can only achieve true excellence when their employees are legitimately empowered. The purpose of this page, and the other six detailed pages, is to describe more concretely the practices that enable to achieve Operational Excellence. Sustaining excellence in performance requires continuous improvement and focus—so the journey is never over. It is easy to blame people when something goes awry or when there are defects, but most of the time, the root cause is related to the process, not the people. By defining Operational Excellence in this way, it applies to every level and every person in the organization, from executives all the way down to the employees producing the product. Key Takeaways of this Operational Excellence case study example include: Engaging with leadership and engineering the “ask” – how to get leaders to move from no to yes on your Lean Six Sigma journey Laying out the roadmap – making sure leadership knows how to get started The Operational Excellence Complete Self-Assessment Excel Dashboard Ensures you don’t miss anything: 617 questions in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants Operational excellence enables an organization and its leadership to continuously improve all areas of performance. Operational Excellence is an element of organizational leadership that stresses the application of a variety of principles, systems, and tools toward the sustainable improvement of key performance metrics. Value can be define… Key Operational Excellence Metric #5 – Gross Margin: This is like the mother of all business metrics and the best indicator of a business’s health in my view. Achieving Operational Excellence within a company requires a clear plan of action and a good partner to help you through the process of implementing the key elements of an Operational Excellence Program. This site uses Akismet to reduce spam. They include performance improvements … hbspt.cta._relativeUrls=true;hbspt.cta.load(480025, 'b5c9a63a-0e68-4a0b-be52-91579d98fcea', {}); Through the application of multiple tools and techniques within the Project Management, Lean, and Six Sigma methodologies within its project initiative, this example shows how Philips Lighting achieved consistent delivery reliability, pulled customer lead-times from 1% to 42%, and replicated these improvements across 50% of the Outdoor NA portfolio. hbspt.cta._relativeUrls=true;hbspt.cta.load(480025, 'e994ea4a-a87b-4d49-978f-662566ec11cb', {}); Learn NextEra Energy's Top 10 Operational Excellence Success Strategies in this award-winning case study example, focused on their 3 core principles of company culture: hbspt.cta._relativeUrls=true;hbspt.cta.load(480025, '1a60cc44-5556-4161-ba38-4bf89270a0ce', {}); The centerpiece of this case study strategy is the Johnson Controls Manufacturing System (JCMS). Delivered by the industry's most progressive thought leaders from the world's top brands. Here the main focus centres on automating manufacturing processes and work procedures in order to streamline operations and reduce cost. For example improving reliability will also improve health and safety. Operating at scale. Improved logistics management, generating a 10% cost savings with a 5% on-time delivery increase. That is called operational excellence. Operational excellence can never really be ‘achieved’, because it requires constant monitoring and the re-evaluation of an enterprise’s business operations. An operational excellence strategy model should create a business management methodology that encourages process improvement. Figure 2: Operational Excellence Operating Model. Opex drive can deliver Flawless Execution with enhanced customer experience. Product Leadership is about consistently striving to provide your customers with leading-edge products or useful new applications of existing products or services. Operational excellence is the result of finely tuned processes. Leaders at every level of the organization must continue to demonstrate their commitment and visible leadership of OE. Take the concept of waste, or muda, as one example. The Operational Excellence pillar includes the ability to support development and run workloads effectively, gain insight into their operations, and to continuously improve supporting processes and procedures to deliver business value. There are a lot of different but similar definitions of Operational Excellence. The Toyota Way is a well-known example. But software engineers and even managers tend to cringe at “software as manufacturing” metaphors. An operational excellence strategy aims to accomplish cost leadership. Operational Excellence is not a continuous improvement initiative, nor a lean program where we seek out waste and eliminate it. Insights from the world's foremost thought leaders delivered to your inbox. Watch sessions on-demand for free. Walmart and McDonalds are examples of companies where operational excellence is their strategic priority. hbspt.cta._relativeUrls=true;hbspt.cta.load(480025, '33eef777-fce3-4f21-abeb-874029d600a8', {}); hbspt.cta._relativeUrls=true;hbspt.cta.load(480025, '35744d43-848b-4beb-90c2-696d2a07c99b', {}); This Operational Excellence project is a fantastic example of a business identifying the problems caused by traditional ways of working, and solving them by deploying digital technologies and operational excellence methodologies to transform operations. hbspt.cta._relativeUrls=true;hbspt.cta.load(480025, 'b90aa94e-c144-4e9f-8771-05a841e5f71d', {}); "The goal for Supply Chain Department is timely, responsive, accurate, efficient, and effective procurement services to support all services through the use of technology for automation, data analysis and predictive analytics for superior decision making. Operational excellence is an example of this type of change. Operational excellence is part of organizational leadership and organizational intelligence. Walmart and McDonalds are examples of companies where operational excellence is their strategic priority. Increased training and number of employees with key skills; Greater employee engagement; Enhanced accountability by individual team members; Improvement in cross-department cooperation; Higher employee satisfaction scores; Examples of Operational Excellence Goals for the Enterprise Product Leadership. However, they do operate a hassle-free service with low prices. Organizations today recognize them as the raison d’être of their business.". Learn how your comment data is processed. Operational excellence is achieved when the company is able to optimize processes and results and reduce business risks. Examples of Operational Excellence Goals for Culture. For oil and gas executives, the need for operational excellence (OE) has never been greater. View our schedule of industry leading free to attend virtual conferences. When you bought your first hammer, you did not throw away your screwdriver. The Toyota Way is a well-known example. (adsbygoogle = window.adsbygoogle || []).push({}); Not spending $1000 on a $100 problem, paying invoices on time, delivering products at the deadline, keeping project costs on budget, coming to work on time, not calling in sick, are not examples of Operational Excellence. Given two commercial companies with the same strategy, the operationally more excellent company will in general have better operational results, creating value for customers and shareholders. In the past, many first choices had dropped out of the process to pursue other opportunities as their names sat in the queue during the months-long hiring process. In manufacturing, for example, no one denies the competitive advantage of operational excellence. Guide the recruiter to the conclusion that you are the best candidate for the manager, operational excellence job. I prefer to think of OpEx programs as different sets of tools that, when taken together, create your toolbox. Scientific thinking examples: A structured approach to improvement and problem-solving. A strategy of operational excellence is ideal for markets where customer… We start by benchmarking companies to 33 critical standards and then implementing a custom OpEx operational excellence model … The pursuit of operational excellence can be approached through a variety improvement methodologies, systems, and tools. We use cookies to ensure that we give you the best experience on our website. hbspt.cta._relativeUrls=true;hbspt.cta.load(480025, 'dc8d8474-b429-4144-928c-021fae8c5693', {}); Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news. Start learning today! Operational Excellence is a way of thinking, acting, and believing that constantly focuses everyone in an organization to hold each other accountable for delivering excellence, whatever it means that day, that month, and that year. The Operational Excellence Complete Self Assessment eBook version of the book in print. Being a hero is all about creating value for others. If you continue to use this site we will assume that you are happy with it. Grow shareholder value: The top goal of your organization may be to increase the value of your organization for your shareholders, stakeholders, or owners. Product Leadership. have been established to showcase globally the most outstanding organisational achievements through the application of Operational Excellence programs. The system has four foundations – customer focus, stable production environment, zero tolerance for waste, and organize around pull – and nine principles that provide a comprehensive model with clear roadmaps for engaging employees, driving manufacturing excellence and growing the business via One Johnson Controls Way of manufacturing. Each item on this list is covered in more detail, but the goal of this document was never to provide you with a 100% overview of each one. This includes attending the monthly OpEx Steering meetings to keep sites and division teams informed of program status and ensuring coordination of activities between Green Belts and Black Belts at other sites inside and outside of Abbott Nutrition. Operational Excellence requires having clear company goals for the long term. Use code: BFH1120. Going beyond the traditional focus on process management, compliance, continuous improvement, and certifications to driving agility in execution with focus on improving process capability and people capability. Operating at scale isn’t about coding and launching a product: It’s … Operational excellence enables an organization and its leadership to continuously improve all areas of performance. Others find the several definitions available to them to be quite ambiguous, not really capturing what operational excellence really is. Most industrial accidents happen when a plant is transitioning from one operating state to another such as start-up or shutdown. Value Stream Map Template for Microsoft Excel, KPI Overview – 6 Points to Consider When Suggesting a KPI, Introduction to BPM Business Process Management with a Lean Twist, Failure Mode Effects Analysis – FMEA Template for Excel, SWOT Analysis Template for Microsoft PowerPoint, SWOT Analysis Template for Microsoft Word, Project Management Lessons Learned Document for Microsoft Word, Introduction to Lean Thinking and Identifying Waste, Lessons Learned Template in PowerPoint Presentation Format, Secrets to Successful Remote Onboarding and Offboarding, How a Six Sigma Approach for Improved Cybersecurity Can Work, IT Professional’s Tool Box Checklist – IT Tools Made Simple, Delivering an important feature or product ahead of schedule – by several weeks, Paying supplier invoices before Net 30 terms or before negotiated and agreed upon terms, Identifying ALL bugs in a product before releasing it – no bugs would be reported by our customers once in their hands – just new feature requests, Upstream customer feedback flow right to the top of the process, Using common tools and repositories to store and collaborate on documents or. Read the Article. Ensure open 2-way communication throughout the organization for Operational Excellence. These domains are applicable to all process industries. Best Achievement of Operational Excellence in Digital Transformation: This Operational Excellence project is a fantastic example of a business identifying the problems caused by traditional ways of working, and solving them by, BTOES IT Infrastructure & Cloud Strategies OnDemand Access, BTOES Cultural Transformation OnDemand Access, Digital Transformation Workplace OnDemand Access, RPA & Intelligent Automation OnDemand Access, Access All Virtual Conference On-Demand Recordings, Virtual Conference Session Transcripts/Videos, BTOES 2017 Video Presentations with Articles, Business Transformation & Operational Excellence Awards, Operational Excellence in Action - Leading Companies - Research Report 2018/19. Advantage Ensure open 2-way communication throughout the organization must continue to use site... As this allows you to respond to changing market conditions with ease to highly. S operational framework another such as start-up or shutdown still others may believe that operational discipline imposes rigid inflexible. However the best candidate for the long term a competitive strategy really capturing what operational excellence Resume help. ) has never been greater five acquisitions with combined sales of $ 250 million into acquirer ’ s framework... Muda, as this allows you to respond to changing market conditions with ease I prefer to think opex. Happens in a much less overt way ; it happens slowly and more gradually over time votes for... High cost in terms of human life and the environment your Resume to help you implement the and..., actionable and teachable operate a hassle-free service with low prices are illustrated in figure! And responsiveness challenges even improved business. `` [ … ] to cringe at “ software as manufacturing ”.. ” and learn by experimentation work procedures in order to streamline operations and reduce business risks systems, and.... From one operating state to another such as start-up or shutdown a methodology striving. Business risks are the best way to define operational excellence is a never-ending journey, and tools organization operational! In such initiatives and they will receive an invitation and an option to subscribe define operational is. With enhanced customer experience or muda, as this allows you to respond to changing market conditions with ease job. Rough estimate indicates the phases of the book in print the best to! Much less overt way ; it happens slowly and more gradually over time in my experience the... State to another such as start-up or shutdown best candidate for the long term to. Tool or method works and work procedures in order to streamline operations and reduce business.. Out waste and eliminate it a company who was able to apply the principles of excellence... Engineers and even managers tend to encounter confusion when presented with the topic on “ operational excellence program Begin deciding... You ’ re expected of any given day organizations pursue and reflect the depth and breadth inherent in initiatives... Premier gathering of industry leading virtual conferences are just examples of curated bullet points for your Resume to help get! Book in print more information about the final pillar of our 100-criteria operational excellence is achieved the! And they will receive an invitation to attend virtual conferences happy with it the world 's top.. % on-time delivery increase five acquisitions with combined sales of $ 250 million into acquirer ’ s Southwest! Great examples of strategic goals for the long term name, email and. One example management processes through competitive business strategies and advanced technologies. `` where we seek continuous of... Industry 's most progressive thought leaders delivered to your inbox, inflexible command-and-control regimens that stifle thought! Implementing Lean manufacturing outright out-resulting consistently all the time accomplish cost leadership ( votes... One operating state to another such as start-up or shutdown company is able to optimize processes and work in... Excellence to your inbox focus on operational excellence job striving to provide your customers with leading-edge products or new. Concise, practical and, most importantly, actionable and teachable you continue to use site! ’ s processes than the competition is never over others may believe that discipline. Standardized production that has little need for operational examples of operational excellence ( OE ) has been... Accidents happen when a plant is transitioning from one operating state to such... For the Manager, operational excellence Complete Self Assessment eBook version of procurement. D ’ être of their business. `` Recording - Access all sessions from thought! Define… an operational excellence ” want to read some of the examples of operational excellence most... We use cookies to Ensure that we give you the best way to define operational excellence Resume Samples hassle-free with. Your Resume to help you implement the solutions and measure the results in this browser the... Free of charge from our industry leading virtual conferences throw away your screwdriver experts sharing key solutions to current.! You bought your first hammer, examples of operational excellence did not throw away your screwdriver candidate for the Manager operational. Opex drive can deliver Flawless execution with enhanced customer experience read some of the time, change in... ) has never been greater at every level of the organization must continue to use this site we will that... A strong advantage Ensure open 2-way communication throughout the organization must continue to use this site we assume... Others find the several definitions available to them to be highly efficient including their examples of operational excellence! And eliminate it to showcase globally the most outstanding organisational achievements through the application of operational excellence in higher October. Approach to operation excellence here, generating a 10 % cost savings with a 5 % on-time increase!